RETURN & REFUND POLICY (Handbags & Messenger Bags)

We aim to provide high-quality products and ensure customer satisfaction. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

• Returns are accepted only for damaged, defective, or wrong items received.
• The product must be unused, unwashed, and in its original packaging with all tags intact.
• Return request must be raised within 7 days of delivery.

2. Non-Returnable Conditions

• Products showing signs of use, damage caused by the customer, or missing packaging/tags will not be accepted.
• Minor color or design variations due to lighting or screen settings are not considered defects.

3. Return Process

• To initiate a return, contact customer support with your order details and product images as proof.
• Once approved, instructions for return shipping will be provided.
• Unauthorized returns will not be accepted.

4. Refund Policy

• Refunds are processed only after the returned item passes quality inspection.
• Approved refunds will be credited within 5–10 business days to the original payment method.
• Shipping charges (if any) are non-refundable unless the return is due to our error (wrong or defective item).

5. Exchange Option

• Exchanges are available for defective or incorrect items, subject to stock availability.

6. Cancellation Policy

• Orders can be cancelled only before they are shipped. Once shipped, cancellation is not possible.

Customer Support

For any return or refund requests, contact:

mdfiroz843450@gmail.com